Belgium Signature
Help centre
How can we help you?
All topics
How do I book a ride?
Choose your service and enter your journey, date, time, vehicle and contact details. Select addresses from the suggestions and check the summary before submitting.
What is the difference between a Transfer and Hourly chauffeur?
A Transfer takes you from a pick-up address to a destination. Hourly chauffeur lets you book a chauffeur for your chosen duration, with your stops and itinerary.
Can I book a wedding, event or business trip?
Yes. Choose the relevant service and describe your venues, schedule and requirements. If automatic pricing is unavailable, the service is quoted individually.
Which time zone is used for my booking?
Booking dates and times use Brussels time (Europe/Brussels). Choose a future date and time.
Which airports do you serve?
Belgium Signature offers transfers to and from Brussels Airport (BRU) and Charleroi Airport (CRL), including journeys from Brussels and Waterloo.
When is my flight number required?
Your flight number is required when you select Airport reception / Meet & Greet. Without this option, it is optional.
What if my flight changes or I cannot find my chauffeur?
Contact our team on WhatsApp with your booking reference and flight number. Ask our team to confirm meeting instructions and any necessary changes.
Which vehicles can I book?
Our public fleet includes Mercedes E-Class (Business), S-Class or EQS (First), and V-Class (Van). Visit the Fleet page to choose your category.
How do I specify passengers and luggage?
Enter your passenger and luggage counts in the booking. For oversized bags or special requests, add a note and contact us to confirm a suitable vehicle.
How is the price calculated?
An available fixed route fare takes priority; otherwise the reference per-kilometre rate is used. Booking on the same day does not by itself add a surcharge. A price is shown when it can be calculated; otherwise it is on request.
Which payment methods are offered?
For automatically priced services, PAY opens secure SumUp payment. Visa, Mastercard, Apple Pay and Google Pay are displayed; available options depend on your device and the payment page. A bespoke request without a calculable price is submitted without immediate payment.
Is my payment confirmed if I close SumUp?
No. Only a verified successful payment is marked PAID. Abandoned or failed payments remain unpaid. If you have been charged without confirmation, contact us with your reference before trying again.
Where can I find my invoice?
An invoice is generated after payment confirmation. Its link is available on the confirmation screen. If you cannot find it, contact us with your booking reference.
How do I change my booking?
Send your reference and requested changes to our team by email or WhatsApp. Changes must be confirmed by Belgium Signature; sending a message alone does not confirm a change.
What is the cancellation policy?
You can cancel your booking free of charge up to 2 hours before the scheduled start time. This policy applies to Transfers and Hourly chauffeur bookings. Cancellation less than 2 hours before the start: 100% refund of the amount paid.
What are the Hourly chauffeur conditions?
Minimum 2 hours • 40 km included per hour
I have not received a confirmation. What should I do?
Check your spam folder and the email address entered when booking. Contact us with your name, journey and reference if available. A missing email does not prove that payment failed.
How do I contact Belgium Signature?
Email contact@belgiumsignature.com or contact us on WhatsApp at +32 496 38 68 10. For an existing booking, include your reference to help us follow up.